Terms of Service

By creating an account or using the Utah Bloom portal, you agree to these Terms of Service and to our Privacy Policy and Notice of Privacy Practices. If you do not agree, do not use the portal.

These terms apply to everyone who uses the portal, including visitors, registered users, and paying members.

These terms are an agreement about the portal, your membership, and your billing. They do not replace the separate consents and agreements you sign for clinical care.

To create an account you must be at least 18 years old and able to enter into a binding contract.

Eligibility for any specific product, service, or program offered or referenced through the portal is subject to all applicable federal, state, and local laws and to the requirements of the program or provider offering it. This includes, without limitation:

• Utah medical cannabis program requirements, including residency, age, qualifying condition, and state registration rules
• Licensing and scope of practice rules that govern which services a provider may deliver and where
• Any eligibility, enrollment, or underwriting rules set by a third party program or provider

We may decline to provide, or may discontinue, any service that we determine cannot be provided in compliance with those requirements.

Membership. Utah Bloom membership is $8 per month. Membership gives you access to the member portal, including our partner directory, cash pricing information, wellness content, and member resources.

Included evaluation. Membership includes one medical card evaluation per twelve month period, a service otherwise valued at $70. If you use that included evaluation and then cancel before your membership payments reach $70, we charge the difference. Section 4 explains how this works.

Evaluation without membership. You may instead pay a $70 annual fee for a medical card evaluation on its own, without a membership. That option does not include portal access or member resources.

Not included. Membership does not include the cost of any third party service, including labs, imaging, procedures, supplements, or programs offered by partners listed in the portal. Those are paid separately, directly to the provider or vendor, unless we tell you otherwise in writing at the time of purchase.

All prices are in U.S. dollars and are subject to applicable taxes.

Authorization. By subscribing, you authorize Lotus Health, Inc. to charge your payment method $8 per month, automatically, on the same day each month, until you cancel. Your subscription renews automatically.

Month to month. Your membership renews monthly and continues until you cancel. There is no minimum term and no annual commitment, apart from the evaluation condition described below. We email a receipt for every charge, showing the amount, the date, and how to cancel. If we ever offer a longer renewal term, we will give you advance notice of that renewal as Utah law requires.

Cancellation. You may cancel at any time in your account settings, or by contacting us using the details in Section 22. Cancellation takes effect at the end of your current billing period. You keep portal access through the end of that period.

Refunds. We do not refund partial billing periods. If we cancel your membership without cause, we will refund the unused portion of any prepaid period.

If you use the included evaluation and then cancel. The evaluation included with membership is worth $70. At $8 per month, membership fees reach $70 after about nine months.

If you receive an evaluation as an included membership benefit and cancel before your membership payments for that twelve month period total $70, we will charge the difference between what you have paid and $70. For example, if you cancel after four months, you have paid $32, and we would charge $38.

You can avoid this entirely by paying the $70 annual evaluation fee instead of subscribing. We show you this condition before you book an evaluation as a member, and we tell you the exact amount before we charge it.

Failed payments. If a payment fails, we will attempt to reach you and may retry the charge. If payment is not resolved within 14 days, we may suspend portal access. Suspension for nonpayment does not by itself end any clinical relationship you have with us.

Price changes. We may change membership pricing. We will give you at least 30 days notice before a price change takes effect, and you may cancel before the new price is charged.

Ending your membership ends your access to the member portal and to member resources at the close of your billing period.

Your card depends on an active certification from us. Your medical cannabis card is issued by the Utah Department of Health and Human Services. The card rests on a certification entered by a qualified medical provider in the state Electronic Verification System. As long as we are that provider, keeping your certification active is part of what your membership pays for.

If your membership ends, and you have not paid the $70 annual evaluation fee instead:

• We will not perform further evaluations or enter a new certification for you.
• We may withdraw your existing certification in the Electronic Verification System. Your card status then follows whatever the state does in response.
• If we do not withdraw it, your certification and card will lapse at the end of their term with nothing renewing them.

We will tell you before we withdraw a certification, and we will give you reasonable notice and a reasonable opportunity to arrange care with another qualified medical provider. You may transfer to another provider at any time, and they can certify you independently of us.

Your patient rights continue. Ending your membership does not end your rights as a patient. You keep the right to obtain copies of your medical records, to have records sent to another provider, and to everything else described in our Notice of Privacy Practices.

An evaluation is a clinical service. Whether you qualify for a Utah medical cannabis card is determined by state law and by the independent medical judgment of the evaluating provider.

We do not guarantee that you will receive a medical card. Paying for an evaluation or for membership pays for the evaluation, not for a particular outcome. If a provider determines that you do not meet the requirements, no card will be issued, and the evaluation fee is not refundable on that basis.

Some evaluations are performed by Lotus Health, Inc. providers. Others are referred to outside licensed clinicians. When we refer you out, that clinician is responsible for the care they provide and for their own fees and policies.

Lotus Health, Inc. is a medical provider. When you are seen by one of our providers, that care creates a clinical relationship governed by Utah law, professional licensing rules, and the separate consents you sign.

The portal itself is a membership and information service. Content published in the portal, including partner directories, price comparisons, wellness articles, and general guidance, is for information only. It is not medical advice, it is not a diagnosis, and it does not create a provider relationship on its own. Always talk to a qualified health care provider about your own situation.

If you have a medical emergency, call 911.

How we handle your personal and health information is described in our Privacy Policy and Notice of Privacy Practices, which is part of these terms by reference.

A central benefit of membership is our directory of cash pay providers and the prices they have quoted.

Prices change, and we do not control them. Prices shown in the portal are collected from partners and published in good faith. They may be out of date, may vary by location, and may not include everything a given visit requires, such as a radiologist read fee, anesthesia, contrast, or facility charges. Confirm the current price directly with the provider before you schedule or receive any service.

We are not a party to your transaction. When you obtain a service from a partner, your agreement is with that partner. They set their own prices, policies, scheduling, and refunds. We do not provide their services, do not supervise their staff, and are not responsible for their care, their billing, or their conduct.

Listing is not endorsement of outcome. Inclusion in the directory means we believe the partner offers competitive cash pricing. It is not a warranty about quality of care, availability, or fitness for your situation.

Your provider's recommendation is independent. Clinical recommendations made to you by a Lotus Health, Inc. provider are based on medical judgment, not on whether a partner appears in our directory.

The portal references health care sharing programs, including Zion HealthShare.

A health care sharing program is not health insurance. It is not regulated as insurance, it does not guarantee payment of any medical expense, and it carries no state guaranty fund protection. Members make monthly contributions and choose an Initial Unshareable Amount, and eligible costs above that amount may be shared by the member community according to the program's own guidelines.

Whether a particular expense is shared is decided by the program, not by us. Read the program's membership guidelines in full before enrolling. Enrolling in a sharing program may also affect your obligations under other coverage you hold.

We earn membership fees and fees for the clinical services we provide.

We also receive referral fees or affiliate commissions from some of the partners and programs listed in the portal, including Zion HealthShare. We disclose this so you can weigh it. That compensation never involves sharing your health information, and it does not change what a provider recommends for your care.

We do not sell supplements or other products. The portal may point you to outside vendors for supplements, emergency kits, and similar products. Lotus Health, Inc. does not stock, sell, ship, or dispense them.

When you buy from one of those vendors, you are buying from them, not from us. Their terms, prices, shipping, returns, and refunds apply, and product quality and safety are their responsibility. Section 8 describes how we treat partner listings generally, and it applies here too. As Section 10 explains, we may receive a referral fee from some vendors.

Dietary supplements are not evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Talk to your provider before starting any supplement, especially if you take prescription medication. If a provider discusses a supplement with you, that is clinical guidance about the category, not a sale, and it does not obligate you to buy from any particular vendor.

Email. By creating an account you agree that we may email you about your account, your membership, your billing, your appointments, and your care. Marketing emails include an unsubscribe link.

Text messages. If you give us your mobile number and opt in, we may text you appointment and renewal reminders and membership updates. Reply STOP to stop and HELP for help. Message and data rates may apply. Consent to marketing texts is not a condition of purchase, and stopping marketing texts does not stop essential messages about your care or billing.

Electronic records. You agree to receive these terms, the Privacy Policy, notices, and other required disclosures electronically. You may withdraw that agreement by contacting us, though doing so may prevent you from using the portal.

Your login is personal to you. Do not share it. You are responsible for activity under your account and must tell us promptly if you suspect unauthorized use.

You agree not to use the portal to break the law, infringe anyone's rights, harass anyone, misrepresent who you are, scrape or bulk copy our content, probe or interfere with the security of the service, or resell or redistribute member resources.

We may suspend an account that violates this section.

The portal and its contents, including the partner directory, pricing compilations, written content, layout, and branding, are owned by Lotus Health, Inc. or our licensors and are protected by copyright and other laws.

Membership gives you a personal, limited, revocable, non-transferable license to use portal content for your own health decisions. It does not give you the right to republish, resell, or commercially exploit our directory or pricing compilations.

The portal links to partner and third party websites. We do not control those sites and are not responsible for their content, their products, or their privacy practices. Their terms and privacy policies govern once you leave the portal.

Except where the law does not allow it, and except for any warranty we give you in writing at the point of sale:

The portal and its content are provided "as is" and "as available," without warranties of any kind, express or implied. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the portal will be uninterrupted, secure, or error free, that defects will be corrected, or that content, prices, or partner information will be accurate, complete, or current.

This section does not apply to the professional medical care our providers deliver to you. That care is governed by the standard of care under Utah law, and nothing in these terms disclaims it.

To the fullest extent the law allows, Lotus Health, Inc. and its officers, employees, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from your use of the portal or from services you obtain from a third party partner.

To the fullest extent the law allows, our total liability for any claim relating to the portal or your membership will not exceed the greater of the amounts you paid us in the twelve months before the claim, or $100.

These limits do not apply to, and we do not attempt to limit: claims for professional negligence or medical malpractice, claims for death or personal injury caused by our negligence, claims for fraud or intentional misconduct, or any liability that Utah or federal law does not permit to be limited. Those claims are governed by applicable law, not by this section.

You agree to indemnify and hold harmless Lotus Health, Inc. from claims, losses, and reasonable legal fees arising from your breach of these terms, your misuse of the portal, or your violation of law or of a third party's rights. This does not apply to claims arising from our own negligence or misconduct, including any claim relating to the medical care we provide.

Please read this section carefully. It affects how disputes between us are resolved.

Talk to us first. Before starting a formal proceeding, contact us at legal@lotus.health and describe the problem. Most issues can be resolved this way. Give us 30 days to respond.

Arbitration. If we cannot resolve it, you and Lotus Health, Inc. agree that any dispute arising out of or relating to the portal, your membership, your billing, or these terms will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Salt Lake County, Utah. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Disputes will be arbitrated only on an individual basis. You and Lotus Health, Inc. waive any right to bring or participate in a class, collective, or representative action.

What this section does not cover. This arbitration agreement does not apply to:

• Claims for professional negligence or medical malpractice, or any other claim about the medical care we provide. We do not ask patients to arbitrate those claims. They are handled under Utah law in the ordinary way, and nothing in these terms limits them.
• Claims that qualify for small claims court, which either of us may bring there instead.
• Requests for injunctive relief to protect intellectual property or to stop unauthorized access to the portal.

Opting out. You may opt out of this arbitration agreement by emailing legal@lotus.health within 30 days of first accepting these terms, stating your name and that you are opting out. Opting out does not affect your membership.

We may suspend or terminate portal access if you breach these terms, if we suspect fraud or unauthorized use, if we are required to by law, or if we discontinue the service.

If we terminate your membership without cause, we will refund the unused portion of any prepaid period.

Termination of portal access is a business decision about the membership. It is separate from any decision about your clinical care, which is made on clinical grounds and consistent with our professional obligations, including reasonable notice and an opportunity to arrange care elsewhere. Your rights to your medical records survive termination.

Sections 8, 9, 10, 14, 16, 17, 18, 19, and 22 survive termination.

We may update these terms. When we do, we will revise the effective date above and notify you by email or through the portal.

For material changes, including price changes and changes to Section 19, we will give you at least 30 days notice before they take effect, and you may cancel before then. For other changes, continued use of the portal after the effective date means you accept them.

Governing law. These terms are governed by the laws of the State of Utah, without regard to conflict of laws rules. Where Section 19 does not apply, the state and federal courts located in Salt Lake County, Utah have exclusive jurisdiction.

Severability. If any provision is found unenforceable, the rest stays in effect and the unenforceable provision is limited to the minimum extent necessary.

Entire agreement. These terms, together with the Privacy Policy and Notice of Privacy Practices and any consents you sign for clinical care, are the entire agreement between us about the portal and your membership.

Assignment. You may not assign these terms. We may assign them in connection with a merger, acquisition, or sale of assets.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.